Return Policy
1. Digital Products and Services
For digital products and services:
- We offer a 14-day money-back guarantee for most digital products
- Refunds must be requested within 14 days of purchase
- Custom development work and consulting services are non-refundable once work has begun
- Subscription services can be cancelled at any time, but we do not provide partial refunds for unused time
2. Refund Process
To request a refund:
- Contact our support team with your order details
- Explain the reason for your refund request
- Provide any relevant documentation or information
- Allow 5-7 business days for refund processing
3. Exceptions
Refunds will not be provided in the following cases:
- After the 14-day refund period has expired
- For custom development work that has been completed
- If terms of service have been violated
- For services that have been fully rendered
4. Payment Processing
Refunds will be processed to the original payment method used for the purchase. Processing times may vary depending on your payment provider.
5. Contact Us
If you have any questions about our Return Policy, please contact us at:
Email: victorkituku@gmail.com
Phone: +254716694890